Can you help me in placing my order?

The process is quite simple. Please follow the below instructions.

1) If you are a new user, you will be required to register on our website with a username and password.

2) Existing users can login with their credentials directly.

3) Once you log in, you will be on the shopping cart, like all online shopping sites, where you can review the price of the designs/creatives you would like to order.

4) Choose the number of versions and add the design to your shopping cart. (try the same method to select multiple designs)

5) Post adding the products to the shopping cart, you will be asked to enter “Project Information”.

6) In the Project Information section – you will be required to share the following – Project title, Industry type, company/business or project description, number of versions, dimensions, etc. In this section, you can also upload logos, creative images that you would like to add, reference copy of the project, if any. You will be required to provide separate creative briefs for each order placed.

7) Once the creative brief is completed, you will be taken to the cart page where you can review the number of designs/creatives added, quantity and price of the designs.

8) You can choose from any one of the following payment modes – PayPal Express Checkout, PayPal Payments Standard and PayPal Pro (Credit or Debit Card)

9) Once the payment procedure is completed, please review the order payment.

What is required from me to process the design order?

The process is quite simple, we just need some basic information as follows from you to get your order processed. Call out your desired creative specifications like size of the creative, format required, version count, usage of specific design/images, theme, colour, logo, text, etc. Kindly upload these along with the order form. If this sounds too much talk to our folks, and share some reference images, which translate your design ideas and we can pick it up from there.

Can you tell me what is Creative Brief?

This is a specification list that the SSS creative team can use to design your order.

1) Size specification of the creative design

2) Number of creative versions

3) Text inclusions on the design – font, size colour etc.

4) Text content

5) Logos or images preferred

6) Reference source/image/design that the team must refer before beginning work

Want to the status of the order?

To know the Order Status, Click on Account tab and hit Order history.

How would I get to know when the order would be completed?

Your order will be processed as per the agreed timeline, you will receive an automated email once the creative is completed along with the final output(as per the committed file format).

What is the timeline to complete the creative order?

Each design will take approximately 24 – 48 hours. If your creative order is custom preferred and complex, the creative team will communicate the timeline in accordance with the complexity. You are free to have up to 3 revisions.

Can I make changes to a creative order that has been delivered?

Yes, you can definitely request for changes on the delivered creative unless it is not a major change in the design concept. For changes, please mention the feedback required and send an email to revise@sss.media

Why should I register on SSS media?

Shopping at online websites require registration as it helps both the customer and the service provider to track the order details like status of the order, share creative details like text, images etc. This also enables transparent communication between either parties and becomes a mode of communication that ensures expectations and requirements are set correct from the beginning to the end of the engagement. This avoids any ambiguity during the association.

What is the tenure of the design files?

We will back up the source files for 6 months and output files for 18 months from the date of your order.

What are the categories for which you provide service?

We create creative concepts for all categories, fashion, automobile, FMCG etc. For some categories we have readymade template available on the website, customers can choose the best template that fits their requirement. Additionally, just share the content, title, background images, logo etc.

What is the procedure to cancel or modify the order?

Orders submitted can be cancelled within the next 2 hours from the time of submission, without any charges. Post the 2-hour period, in case of cancellation, 25% amount will be deducted before 12 hours and post 12 hours 50% of the amount will be deducted from the paid amount. Kindly send your order cancellation email to ordercancel@sss.media.